30-Day Money Back Guarantee

We offer a 30-day money back guarantee on all our products. If you are not completely satisfied with your purchase within 30 days of the delivery date, you can request a full refund or exchange, subject to the conditions outlined in this policy.

Eligibility for Refunds

To be eligible for a refund, your item must meet the following criteria:

• Time Frame: The request must be made within 30 days from the date you received the product.
• Condition: The product must be unused, in its original packaging, and in the same condition that you received it.
• Proof of Purchase: You must provide a valid receipt or proof of purchase.

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact Us: Reach out to our Customer Support team within 30 days of receiving your order.

   • Email: [email protected]
   • Phone: +386 51 418 044
   • Live Chat: Available on our website 

2. Provide Information: Include your order number, the item(s) you wish to return, and the reason for the return.

3. Approval: Once your request is reviewed and approved, we will provide you with return instructions.

5. Refund Process

After your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.
• Rejection: If your return is rejected, we will notify you and explain the reason.

6. Shipping and Return Costs

• Return Shipping: Unless the return is due to our error (you received an incorrect or defective item), you will be responsible for paying the shipping costs for returning the item.
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Recommended Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

7. Exchanges

If you need to exchange an item for the same product, please contact us within 30 days of receiving your order. Exchanges are subject to product availability.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with the following information:

• Your order number
• A description of the problem
• Photographs of the damaged or defective item

We will provide instructions for returning the damaged or defective item and offer a replacement or refund as appropriate.

9. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account and contact your credit card company. Then, reach out to your bank. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

10. Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: [email protected]
• Phone: +386 51 418 044